Frequently Asked Questions
- Payment methods you can use.
- Bitcoin,Western Union,Money Gram.
- Bulk orders only we could accept Bank Wire.
- Credit Card?
- We dont accept credit card but you can use your credit card to make payment with Western Union channels or buy bitcoin online from websites(for ex:coinbase).
- How Can I Pay With Western Union?
- When you make an order from our site,you must choose payment method to complete your order.If you choose Western Union as a payment method you ll see payment informations there(or you can get it from customer service firstname.lastname@example.org)
- If you want to pay from Western Union agency, you must find closest Western Union agency first than you ll pay directly(Please visit www.westernunion.com to find it)
- You could pay with your debit card or credit card from www.westernunion.com
- You can use your bank's online services to make payment with Western Union.
- How Can I Pay With Bitcoins?
- First of all you must create Bitcoin wallet(please visit this site to create bitcoin wallet (https://bitcoin.org/en/getting-started)
- Second stage you must install Bitcoin Software to your PC or mobile device to make payment.(You can install from here https://bitcoin.org/en/choose-your-wallet)
- You can buy Bitcoin from other people who selling them or from exchanges.
- Third stage when you complete your payment you must choose Bitcoin as a payment method.After that our system automatically direct you to Bitcoin service that you can easily make payment.If you please you can contact with us(email@example.com) to get manuel wallet id.
- Whenever you want you can contact with us(from our chat service or mail service)
- How could i send payment info?
- If you make payment with Bitcoin we automatically receive it when you completed.If you want to pay to manuel wallet id ,please contact with us.We could send informations with email.
- If you make payment with Western Union,Money Gram or Bank Wire you must submitting payment informations to our email.(firstname.lastname@example.org)
- Placing An Order
- How Can i Place My Order?
- We recommend to register our site first.Than you must add products to shopping cart and click checkout button.Next step is full filling the informations and chosing payment method.After completing the checkout you ll get confirmation mail.
- If you dont get confirmations mail?
- After complete your order you should receive confirmation email.If you don't receive it after few minutes completing order you must check your junk/spam folder.If you still dont get it please contact with us(email@example.com)
- Aftter I Purchase My Order When Will It Ship?
- It depends on payment method.Receiving Western Union or Money Gram payment usually takes 1-3 days.It is lot faster to get money with Bitcoin or Bank Wire.
- A day after we receive money tracking number of your package ll be ready.
- Estimated Delivery Time?
- Edt with Air Mail Service takes 10-30 days to US and most of the worldwide countries,it is 7-15 days to UK and other european countries.
- Edt with ems service takes 7-15 days to us and most of the worldwide countries,it is 5-10 days to UK and other european countries.
- We guarantee reship for Air Mail and Ems service.(Countries we guarantee reship to US,UK,SPAIN,PORTUGAL,GREECE)
- Another shipping option is express delivery(ups,tnt,aramex,dhl,fedex).Edt is 3-5 days.We dont guarantee reship for expres shipping services.
- How Can I Track My Packet?
- After your package ll be send you ll receive email about delivery informations and tracking number.
- Its Been A While My Package Its Not Moving, What To Do?
- Since you do not get any update information from usps.com or other delivery sites.You should contact with us first.If you wont get package with in 30 days we will reship it.
- Re-ship/Seized Order
- Delivery Time Has Passed And Still Havent Recieved My Package?
- We guarantee reship for air mail and ems shipping services.It is 30 days for air mail service and 20-25 days for ems shipping service.
- What Is The Our Reship Policy?
- We guarantee reship to US,UK,FRANCE,SPAIN,PORTUGAL AND GREECE.We dont guarantee reship for express shipping services for any country.
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